Draft template, pending legal review.

Privacy Policy

Last updated: [DATE]

Legacy Home Care Winnipeg ("we", "us") respects your privacy. This policy explains how we collect, use, disclose and protect personal information in line with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

Information we collect

Contact details (name, phone, email), information about the person receiving care (such as general area, care needs and preferred schedule), care notes recorded during visits, and billing information. For job applicants, resume and screening information.

How we use it

To respond to inquiries, plan and deliver care, schedule caregivers, invoice and issue receipts, meet legal obligations, and recruit staff. We do not sell personal information.

Consent

We collect information with your consent, which may be express (for example a signed service agreement) or implied (for example when you submit our contact form). You may withdraw consent at any time, subject to legal or contractual limits.

Sharing

We share information only with our caregivers who need it to provide care, with service providers who help us operate (such as email, scheduling and payment providers) under confidentiality obligations, with funders you authorize (such as WRHA or Veterans Affairs Canada), or where required by law.

Safeguards and retention

We use reasonable physical, organizational and technical safeguards. We keep information only as long as needed for the purposes above or as required by law, then securely destroy it.

Access and correction

You may request access to, or correction of, your personal information by contacting us.

Contact

Privacy questions: info@legacyhomecare.ca or 204-995-8874. If you are not satisfied, you may contact the Office of the Privacy Commissioner of Canada.